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Cos’è il software del servizio clienti?
Customer service software is software that can be used for communication, analyzing customer support, and making reports. Every interaction between a company and customers, website visitors, or business partners is stored in tickets. Every time, when someone new contacts you, customer service software creates a new contact. Customers or web visitors can submit tickets via email, live chat, chatbot, web form, and the customer support ticketing software will automatically assign the ticket to the appropriate agent or department.
Il software del servizio clienti come LiveAgent include anche una gestione dei ticket, integrazioni, capacità di creare un portale clienti, live chat e molte altre funzioni. È inoltre possibile creare un report o statistiche sull’assistenza clienti e sulla soddisfazione del cliente.
Frequently Asked Questions
What is customer service software?
Customer service software is software that allows you to manage, organize and track customer requests. We have access to everything in one place. It consolidates problems, conversations, and also links them to specific customer records. The main function is the ticket system, which transforms all customer messages into tickets and in this form routes them to agents.
What are the types of customer service software?
We can distinguish three main types of customer service software: HelpDesk Software, CRM Software, LiveChat Software. HelpDesk Software is a software responsible for receiving requests from users and controlling their solution, which is the so-called single point of contact. CRM Software is software that allows you to manage customer relationships. LiveChat Software, on the other hand, is software that allows you to handle live chat.
How to choose the best customer service software?
To choose the best customer support software, you need to consider that it helps you with most (if not all) customer service processes. It should have access to all the communication channels you need, i.e. e-mails, telephones or social media. Live chat is an extremely important feature. Also pay attention to creating analyzes and reports that will allow you to improve customer service.
Dopo aver esplorato il software per l'assistenza clienti, potresti voler approfondire il service software. Scopri cos'è, quando ne hai bisogno e i vantaggi che può offrire alla tua azienda. Un altro strumento utile da considerare è la live chat. Capirai come questa funzionalità può convertire i visitatori del sito web in clienti e risolvere problemi comuni come i carrelli abbandonati. Se stai cercando un riepilogo di termini chiave, il nostro glossario offre una panoramica completa del software per help desk. Infine, scopri i migliori strumenti disponibili nel nostro articolo sui migliori software per il servizio clienti nel 2021, dove troverai una lista dettagliata delle funzionalità principali e dei vantaggi di diverse soluzioni.
